Our Business

KnowledgeBroker, Inc. licenses a comprehensive Computer Support KnowledgeBase for Help Desk Analysts and End User Self-Service. Our Knowledge-Based products save time, reduce costs and increase the efficiency of Technical Support.

Established in 1992, KnowledgeBroker's Computer Support KnowledgeBase contains step-by-step solutions to problems with more than 190+ Desktop and Internet Applications, operating systems and digital devices and more. Chosen for our knowledge engineering and knowledge acquisition expertise, we also team with companies to develop and write searchable content for proprietary applications. All of our content is delivered formatted for immediate import into leading help desk systems.

Content Development

In addition to prepackaged support, KnowledgeBroker writes support solutions for individual companies on an outsourced basis. Working closely together we develop content for site specific applications and processes. We then format these solutions for easy import into your internal system.

Market Focus

Major corporations with customer service divisions, software/hardware OEMs, small and mid-size business, End Users and value-added resellers across all business segments.

Our Partners

KBI KnowledgeBases integrate with leading Help Desk products including: Altiris Helpdesk Solution (Symantec), BMC Service Desk Express (Magic), BMC Knowledge Management Express (KMXperts), BMC Knowledge Management Remedy (KMX), BMC Service Desk (Remedy), Computer Associates Unicenter Service Desk and Knowledge Tools, HP Service Desk and Service Center, Parature, Right Now Technologies' Product Family, Talisma KnowledgeBase.Net Help Desk, Primus Knowledge Solutions, Cherwell Software, TechExcel, Vertical Solutions Inc. (PowerHelp), and more.

Sales Partners include RightStar Systems, USG, Pepperweed (JCube), sysman.dk ApS, TMBC and more.

Our Customers:

KnowledgeBases are licensed by small, mid-sized and enterprise customers in the following business sectors: