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Parature and KnowledgeBroker Announce Integration Partnership at the HDI 2008
Annual Conference and Expo
The Global Leader in On-Demand Customer Service Software Partners with
Worldwide Prepackaged Computer Support Content Provider
March 10, 2008
VIENNA, VA - March 10, 2008 - Parature, the global leader in
on-demand customer service software, and KnowledgeBroker, Inc. (KBI), worldwide
prepackaged computer support content provider, announced at the HDI Annual
Conference and Expo 2008 that they have completed an integration partnership
agreement. KBI's KnowledgeBases are now fully integrated with Parature Customer
ServiceT help desk software, providing customers the ability to immediately
populate their knowledgebase with out-of-the-box answers to computer support
questions.
"As the global leader in on-demand customer service software, we are delighted
to announce this partnership with KBI," stated Duke Chung, Parature CEO and
President. "Parature is the fastest growing customer support and help desk
software company in the United States and integration partnerships are a
natural progression of our growth plans. This relationship will help us to
expand our integration and service capabilities to continue setting the
standard for support teams worldwide, providing the smartest, most efficient
way for organizations to support their customers."
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KnowledgeBroker Announces BMC Service Desk Express Integration and Resale
Agreement
March 21, 2006
Nashville, TN - March 21, 2006 KnowledgeBroker, Inc. (KBI),
computer support solution provider for Help Desk Analysts and End User
self-help, announces the signing of a third-party product resale agreement with
BMC Software. KBI's TotalBase is fully integrated with the BMC® Service Desk
Express (formerly BMC Magic Service Desk) product, providing out-of-the-box
answers to more than 50,000 Computer Support questions. This integration
reduces the time for problem resolution and increases help desk efficiencies.
KnowledgeBroker’s TotalBase for BMC Service Desk Express streamlines the
support process and helps cut call times by providing analysts immediate
answers to thousands of computer support questions. It also helps reduce the
number of inbound calls when accessed by end users. KBI's TotalBase supports
all versions of BMC Service Desk Express, providing first-tier support for more
than 150+ desktop applications.
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KnowledgeBroker and TechExcel Announce Integration Partnership
March 19, 2006
Nashville, TN - March 19, 2006 - KnowledgeBroker, Inc. (KBI),
a premier computer support content provider, and TechExcel, a leading provider
of integrated CRM, IT service management, defect tracking and test management
applications, announced today an integration partnership that aims to improve
first-level support resolution. KBI's out-of-box answers to computer support
questions integrate with TechExcel support software so technicians and
customers can find answers quickly increasing overall help desk efficiency.
KnowledgeBroker KnowledgeBases provide help desk analysts and end-users
immediate answers to computer support questions. KBI's prepackaged knowledge
topics import directly into TechExcel software, providing TechExcel users
access with first-tier support for more than 150 desktop applications.
KBI’s proprietary content resides behind the TechExcel firewall and never
compromises customer security.
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KnowledgeBroker and Universal Solutions Group announce partnership
March 19, 2006
Nashville,TN, March 19 -- KnowledgeBroker (KBI), a global
provider of Help Desk computer support content, today announced that they have
signed a partnership agreement with Universal Solutions Group (USG) a
specialized services provider that focuses on CA's Unicenter Infrastructure
Management Solutions.
As part of this agreement, USG plans to resell KnowledgeBroker's computer
support content with their CA Service Desk and KnowledgeTools installations. To
launch the partnership USG is offering a special bundled Computer Support
Content package to all CA Users that attend the HDI Conference in Nashville
March 19th - March 21st. USG is in booth 423.
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