KnowledgeBroker Announces BMC Service Desk Express Integration and Resale Agreement
March 21, 2006
Nashville, TN - March 21, 2006 KnowledgeBroker, Inc. (KBI), computer support solution provider for Help Desk Analysts and End User self-help, announces the signing of a third-party product resale agreement with BMC Software. KBI's TotalBase is fully integrated with the BMC® Service Desk Express (formerly BMC Magic Service Desk) product, providing out-of-the-box answers to more than 50,000 Computer Support questions. This integration reduces the time for problem resolution and increases help desk efficiencies.
KnowledgeBroker’s TotalBase for BMC Service Desk Express streamlines the support process and helps cut call times by providing analysts immediate answers to thousands of computer support questions. It also helps reduce the number of inbound calls when accessed by end users. KBI's TotalBase supports all versions of BMC Service Desk Express, providing first-tier support for more than 150+ desktop applications.
"We are very pleased with KnowledgeBroker’s offering," said Bill Ridlehuber, director of corporate development, BMC Software." KBI's powerful TotalBase provides BMC Service Desk Express Users a comprehensive and immediate resource of problem resolution information. TotalBase extends the strength of the service desk by helping users reduce support costs and increase their efficiencies."
"Small- and mid-sized companies are under constant pressure to cut costs and improve service," said Brad Stanley, Managing Director of KnowledgeBroker. "The combined power of BMC Service Desk Express and TotalBase goes a long way toward achieving this goal."
KnowledgeBroker (www.kbi.com) is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive KnowledgeBase with solutions for more than 150 desktop and internet applications, operating systems, graphics programs, and digital devices. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. As part of their quarterly updates they include solutions for all unresolved issues submitted by their customers at no additional charge. KnowledgeBroker also works with individual companies to develop solutions for site specific applications and processes. For more information contact KnowledgeBroker at +1 626.441.0702 or send an E-mail to firstname.lastname@example.org.
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