Linium announces KnowledgeBroker Partnership Plans to demonstrate HP product integration at the HDI 2009 Conference and Expo
Las Vegas, NV April 6, 2009: -- Linium, (www.linium.com) an HP Software Gold Partner focused on ServiceManager, AssetManager, PPM and UCMDB announced that they have signed a partner agreement with KnowledgeBroker, Inc. (www.kbi.com), a leading provider of prepackaged Computer Support KnowledgeBases. Linium plans to demonstrate KnowledgeBroker's (KBI) support content in Service Manager at booth 937 at the HDI 2009 Conference and Expo that opens in Las Vegas on April 6, 2009.
A powerful resource for Help Desk Analysts and End User self-help, KnowledgeBases improve key call center metrics by cutting inbound call times and streamlining support with immediate answers to user questions. Supporting more than 190 Desktop and Internet applications, KBI content is a key Help Desk component for efficiently and effectively resolving problems with software. KnowledgeBroker's support content also supports ITIL and KCS initiatives.
"We are happy to partner with KBI to offer enhanced products and services within the IT Service Management space. This enables us to offer a comprehensive solution of tool, process and knowledge content that provides customers a cradle to grave solution." Melanie R. Worth, ITSM Practice Manager.
Linium is an HP strategic partner specializing in ITIL IT Service and Asset Management. Linium relies on the expertise and experience of their strong Leadership Team to drive their success. Linium combines Best-of-Breed products and industry best-practices with their talented IT consultants and an exacting dedication to quality to deliver superior IT solutions.
"In the current economy, there is a tremendous pressure on business to do more with less," said Brad Stanley, Managing Director, KnowledgeBroker. "KBI's KnowledgeBase fulfills this need. We are proud to be working with a partner of Linium's caliber to deliver this solution to HP users."
Linium believes that now is the best time to migrate your HP Openview ServiceCenter and HP Service Desk to Service Manager 7. The new application incorporates ITIL best practices of infrastructure management by integrating processes across the IT organization basing them on a unified configuration management foundation. ITIL's best practices are built into the application so that it handles service commitments and demands placed upon your support organization.
Linium is an IT management consulting and solutions integration firm specializing in IT service and asset management solutions, financial planning applications, and business intelligence. For over a decade, Linium has delivered IT solutions and services that provide business value to the Fortune 500 and Government industries. Our fully integrated array of services enables our clients to control costs, reduce risks, improve service delivery and enhance security.
KnowledgeBroker (http://www.kbi.com) is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive KnowledgeBase with solutions for more than 190 desktop and internet applications, operating systems, graphics programs, and digital devices. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. For more information contact KnowledgeBroker at (626) 441 0702 or send an E-mail to email@example.com.
Rachel Pigeon, Marketing Manager